Langsung ke konten

How do I Return a Levi Online Order

  • What is your return policy?
  • How do I return a online order?


View More FAQs

What is your return policy?

If you’re looking to return your order for whatever reason, we here to help! We offer Free Return within 30 days of receiving your order.

Additional return policy details:

  1. Product(s) excluded in this policy includes but not limited underwear, socks, and products that has been altered cannot be refunded or returned after the order is placed.
  2. Return application for the product(s) purchased at Levi’s® Indonesia Official Online Store must be addressed online. If the return application is not submitted within 14 days of your receiving your purchase (counting from the first day of system’s confirmed receipt), the system will close down the return application automatically. We do not accept returns instore. Product(s) returned for exchange must be in its original condition; with all tags and labels intact.
  3. You must log into Levi’s® Indonesia Official Online Store to apply for a return. If you check out as a “Guest”, you may not enjoy such service. We do not accept exchanges, but only refunds. For size exchange, you can apply return online and place a new order. Levi’s® Indonesia Official Online Store printed receipt is required for any returns and refunds.
  4. Product(s) return is only valid with a printed receipt at Levi’s® Indonesia Official Online Store .Only product(s) which are defective, postage cost will be paid by Levi Strauss Indonesia.
  5. Enjoy our return pickup service through JNE. If you wish to have a return with another partner you will be charged shipping fees depending on the policies of each partner, click here for more information on free return.
  6. Return is not allowed for the product(s) which has been washed, used, altered or tampered.
  7. In the event you have been entitled to a Gift with Purchase (GWP) in your previous order, when you return your product(s), kindly return us the GWP as well.
  8. If you need to return the product(s) due to quality issues, we will certainly bear the shipping fee for the returns. If that is not the case, you have to bear the cost of shipping the item(s) to our warehouse.


Still need help? Contact us

Was this article helpful?