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Refund policy

Levi’s® Warranty

If you’re looking to return your order for whatever reason, we here to help! We offer Free Return within 14 days of receiving your order.

Return and Exchange Policy at Levi.co.id

  1. This return policy applies to items purchased on levi.co.id.
  2. Return requests must be submitted online through levi.co.id and cannot be processed through physical stores.
  3. Items may be returned no later than 14 calendar days from the date of receipt (based on the delivery date recorded in the levi.co.id system).
  4. Returned items must be in their original condition as when first purchased: unused, unaltered, unwashed, and with the original price tags intact.
  5. For hygiene reasons, underwear, briefs, and socks are excluded from the return and exchange policy.
  6. If a purchased item comes with a gift (GWP – Gift with Purchase), any return of the purchased item must also include the return of the gift item.
  7. For purchases made using a guest account, returns can be arranged by contacting Customer Service at levisindonesia@levi.com.
  8. For exchanges, customers may submit a return request online and then place a new order.
  9. If the return is due to a quality issue, shipping costs will be covered by the seller via the seller’s appointed courier. In all other cases, shipping costs will be borne by the customer.
  10. For more information about shipping fees for returns, please contact Customer Service at levisindonesia@levi.com

How do I return a Levi.co.id online order?

If you need to return the product(s), please apply a return through Levi’s® Indonesia Official Online Store within 14 days of receiving the product(s). Please ensure the returned product(s) is under return policy standard, please follow below steps for the return application:

Free Return

  1. Please log in to "My Order", select order and "Return" to apply return.
  2. Please fill up the date you wish for the pick up on the return form , it will help us to arrange the pick up date.
  3. A “Return Request Application E-mail” will be sent once we receive your application. And our courrier will pick up the product in accordance with the specified date.
  4. Usually we will pick up the product H+1 after the Request Form is received.
  5. Upon the arrival of your returned product(s) at our warehouse, we will check if the product(s) meets the requirements of returns and refunds. Our Customer Service Center will send you a refund confirmation email of refund once it has been approved. Refunds will be issued in the original form of payment. Normally your account will be refunded within 30 working days, but it varies depending on your card issuer, bank or electronic payment agency.

Regular Return

  1. Please log in to "My Order", select order and "Return" to apply return.
  2. After your return application, please send the product(s) and the “Return Slip” on printed receipt within 7 days to "SIRCLO Warehouse (Benoa) Komplek Benoa Mas, Jl. Raya Benua Indah No.1, RT.001/RW.003, Pabuaran Tumpeng, Kec. Karawaci, Kota Tangerang, Banten 15112"
  3. A “Return Request Application E-mail” will be sent once we receive your application. Please fill in the tracking number on “Return Request Application Form” from the Levi’s® return request email.

    You will need to cover the cost of return postage. If the delivery cost is insufficient, the warehouse has the right to refuse the return, and you will bear the additional expenses incurred. The relevant shipping cost will be deducted from the refund as requested. If the delivery order number is not submitted within the period, the system will close down the return application automatically.

  4. Upon the arrival of your returned product(s) at our warehouse, we will check if the product(s) meets the requirements of returns and refunds. Our Customer Service Center will send you a refund confirmation email of refund once it has been approved. Refunds will be issued in the original form of payment. Normally your account will be refunded within 30 working days, but it varies depending on your card issuer, bank or electronic payment agency.

PRODUCT DAMAGED DURING SHIPMENT

If you received product(s) which is damaged upon arrival, please contact Levi's® Customer Service Center immediately.

If a product(s) is returned that does not comply with our Returns Policy, we will not approve and process the refund. We reserve the right to not return the product(s) which does not comply with our Returns Policy. Please contact Levi’s® Customer Service Center to enquire about the validity of your return if you are unsure.