If you need to return the product(s), please apply a return through Levi’s^® Indonesia Official Online Store within 14 days of receiving the product(s). Please ensure the returned product(s) is under return policy standard, please follow below steps for the return application:

Free Return

1. Please log in to "My Order", select order and "Return" to apply return.
2. Please fill up the date you wish for the pick up on the return form , it will help us to arrange the pick up date.
3. A “Return Request Application E-mail” will be sent once we receive your application. And our courrier will pick up the product in accordance with the specified date.
4. Usually we will pick up the product H+1 after the Request Form is received.
5. Upon the arrival of your returned product(s) at our warehouse, we will check if the product(s) meets the requirements of returns and refunds. Our Customer Service Center will send you a refund confirmation email of refund once it has been approved. Refunds will be issued in the original form of payment. Normally your account will be refunded within 30 working days, but it varies depending on your card issuer, bank or electronic payment agency.

Regular Return

1. Please log in to "My Order", select order and "Return" to apply return.
2. After your return application, please send the product(s) and the “Return Slip” on printed receipt within 7 days to "SIRCLO Warehouse (Benoa) Komplek Benoa Mas, Jl. Raya Benua Indah No.1, RT.001/RW.003, Pabuaran Tumpeng, Kec. Karawaci, Kota Tangerang, Banten 15112"
3. A “Return Request Application E-mail” will be sent once we receive your application. Please fill in the tracking number on “Return Request Application Form” from the Levi’s^® return request email.

   You will need to cover the cost of return postage. If the delivery cost is insufficient, the warehouse has the right to refuse the return, and you will bear the additional expenses incurred. The relevant shipping cost will be deducted from the refund as requested. If the delivery order number is not submitted within the period, the system will close down the return application automatically.

4. Upon the arrival of your returned product(s) at our warehouse, we will check if the product(s) meets the requirements of returns and refunds. Our Customer Service Center will send you a refund confirmation email of refund once it has been approved. Refunds will be issued in the original form of payment. Normally your account will be refunded within 30 working days, but it varies depending on your card issuer, bank or electronic payment agency.

If you received product(s) which is damaged upon arrival, please contact Levi's^® Customer Service Center immediately

If a product(s) is returned that does not comply with our Returns Policy, we will not approve and process the refund. We reserve the right to not return the product(s) which does not comply with our Returns Policy. Please contact Levi’s^® Customer Service Center to enquire about the validity of your return if you are unsure.